Yes. Guests staying at Saint Ivan Rilski Spa Resort enjoy access to the heated indoor pool and spa areas as part of their stay, subject to the resort’s rules and age restrictions.

Yes. Massages, therapies and other individual spa treatments are not included in the room rate and are charged separately.

Yes. Spa towels are available from the spa reception, while bathrobes and slippers are provided in the guest rooms.

Yes. Changing rooms with lockers are available for guests.

Yes. Day visitors can purchase access to the pool and spa without booking a massage or treatment. Advance booking is required. Prices and conditions depend on the services selected. Access may be restricted at weekends, on public holidays and when the resort is particularly busy. Please contact the spa reception for current arrangements.

All available massages, therapies and spa rituals, together with their prices, are listed in the spa menus on our website. Treatments are charged separately.

No. Resident guests can use the pool and spa areas without booking ahead. Individual spa treatments are charged separately and must be booked in advance.

Yes. The resort has a kids’ club and an activity programme led by professional entertainers. Access to the kids’ club and participation in the activities are included in the room rate. Children under four must be accompanied by an adult. Some craft materials, such as T-shirts and plaster figures, carry an additional charge.

No. Private babysitting is not available. The resort offers a kids’ club and organised activities; children under four must be accompanied by an adult.

Yes. Complimentary luggage storage is available at reception both before check-in and after you vacate your room.

The resort offers indoor garages and an outdoor car park in front of the building. The garage doors are operated using an access card issued at reception. The outdoor car park has no barrier. Guests must provide their vehicle registration number at reception. For guests who book directly with the resort, parking is included in the accommodation price and a space is guaranteed. Individual spaces cannot be reserved in advance, and a space in a particular garage or the outdoor car park cannot be guaranteed.

Yes. Transfers can be arranged at an additional charge from Sofia, Plovdiv and Thessaloniki airports, Sofia Central Railway Station, the bus or train station in Bansko, and other locations on request. Advance booking is required.

Our address is 18 Shinova Ela Street, Bansko, Bulgaria. GPS coordinates: 41.823611, 23.48847. Use the Google Maps link below to plan your journey: Directions on Google Maps ↗

Yes. When the ski area is operating, all resident guests can use the complimentary scheduled shuttle between the resort and the lower station of the Bansko gondola lift.

Yes. The resort has a dedicated ski and snowboard storage room. Its use is included in the room rate.

Up-to-date information on open slopes and operating lifts is available on the official Bansko ski area website. Lift passes are purchased directly from the ski area. When the ski area is open, the resort provides a complimentary scheduled shuttle to and from the lower gondola station.

Two meal plans are available: All Inclusive and Half Board Plus. Half Board Plus includes breakfast and dinner, drinks with both meals, and locally produced alcoholic drinks with dinner. All meals are served buffet-style. All Inclusive guests may also request a ski lunch box to enjoy on the slopes. Orders must be placed by 12:00 noon the previous day; this option is exclusive to All Inclusive guests.

Yes. With advance notice, meals can be arranged to accommodate certain allergies and intolerances, including gluten-free and lactose-free options. Please inform the Reservations team before arrival.

The resort has a main buffet restaurant, a pool bar and a lobby bar. The main restaurant and pool bar form part of the All Inclusive concept. Drinks in the lobby bar are charged separately.

Yes. Room service is available subject to certain conditions and at an additional charge. Please ask the resort team about availability and applicable arrangements.

All rooms and apartments in the main hotel building and apartment houses have heating. Rooms in the main building also have air conditioning. All rooms have a refrigerator without a stocked minibar, except Premium rooms in the main building: these come with a selection of drinks, replenished daily and included in the accommodation price. Rooms in the main building also receive bottled mineral water daily and have a capsule coffee machine, tea and honey; the initial supply is provided as a welcome gift.

The resort offers a range of rooms, studios, apartments and maisonettes, including Premium accommodation in the main hotel building and apartment houses. Details of floor area, occupancy, beds and layouts can be found in the Rooms & Apartments section.

Yes. Complimentary Wi-Fi is available in rooms, apartments and shared areas. Please ask at reception for connection details.

Yes. If you are planning a longer stay, you can request a personalised quote. Prices and conditions are agreed on an individual basis.

Yes. The resort can accommodate conferences, seminars, business meetings and training sessions, team-building events, weddings, private celebrations and other events on request. The Sales team provides individually tailored quotes.

The programme includes live music, themed evenings, Christmas and New Year celebrations, entertainment for adults and other scheduled events. Admission is included in the accommodation price for guests with individual bookings, subject to availability; seating is not guaranteed. Additional admission charges apply to guests attending organised events and to tour groups.

No. The resort offers spa and wellness treatments, but does not provide medical services.

You can reach the resort by phone, email, Viber or Facebook Messenger. Up-to-date contact details are available in the Contact section.

Yes. The local area has grocery shops and supermarkets, pharmacies, ski and sports shops, and souvenir shops.

Yes, subject to the resort’s pet policy. During certain promotional periods, pets may stay at no additional charge. Guide dogs are welcome. Please contact the resort for the applicable conditions.